Have a question? Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team via our "Contact Us" page.


How can I get in contact with Sound Health?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get useful products at the best possible prices. 
What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed on our product pages.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia Wide.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
What currency is the store in?
All products displayed on our website are in AUD.

What type of payment do you accept ?
We accept all major forms of payment, including credit cards, PayPal, etc.

Heated Air Compression Massager:

How long will it take to see results?
You would see a significant reduction in pain and swell from the first use of this device itself. For long-term pain and swelling, you'll continually notice better and better results after every use. After 7-10 days of use, you'd notice a remarkable improvement in the pain and swelling.

How long should I use it for?
For best results, we recommend using it for 10-15 minutes a day for best results until you feel better. However, you can use it as often as you like for a relaxing massage from the comfort of your home.

Wonder if It will fit my size legs?
Our leg massagers are fully adjustable with soft flex straps. We understand legs come in all shapes and sizes which is why it is one size fits all massager.

Will it work for my specific health condition?
The Heated Leg Massager is proven to relieve pain, swelling, and discomfort caused by the condition like Arthritis, Diabetes, Sciatica, Lymphedema, Neuropathy, Restless Leg Syndrome (RLS), Damaged/injured joints, and ligaments, Varicose veins, Aging joints, and many more.

Will this work for Elderly people?
This massager is a perfect fit for aged people who suffer due to aged joints. With repeated use, this massager can help older people to live a life full of energy and vitality, regain mobility, and heal worn-out ligaments and joints.

   Neck & Back Stretcher :

Who is it for?
It is for people who suffer from 

Chronic back pain 

Headaches or Sore Neck

- Sciatica & pinched nerves 

- Disc degeneration & Herniated Disc

- Spinal Stenosis

- Desk Posture

How long should I use it for?
Use it for 10 minutes every day until you start seeing the results. For most of our customers on average, it took 8- 10 days to get rid of their back/neck issues completely.
Is it portable?
This is lightweight and cordless, so you are ready to carry it without any hassle wherever you go and get relief from pain.
Can this be used as a posture corrector?
Yes, definitely! This can be used as a pillow to correct your posture when you are driving or while working on your computer. 

Portable Muscle Stimulator:

What is EMS technology?
It is a muscle electrostimulation technology that contracts the muscle with electrical impulses that stimulate the muscle to contract naturally, identical to that achieved with completely normal physical activity such as running, fitness, aerobics, and other exercises.
Is EMS better than a gym?
Based on these scientifically proven facts you achieve highly effective results in a short period of time. Research has found that training with EMS is much more effective than conventional weight training at the gym.
How long it takes to charge?
This device comes supports 3-in-1 USB charging. It can be charged with a safe and easy connection from a laptop, mobile battery, portable charger, car power supply, etc. It takes about 30 minutes to get it fully charged.
How many times it can be used after fully charged?
It can be used for around 20 minutes 3 times.
Does it have an auto-timer?
Yes, the device will be paused after 20 minutes so if you want to use it longer then press the start button.
What is the best time to use it?
It can be used anytime depending on your availability although not advised to use it just after a bath or meal(can be used after 30 minutes)
When to replace a gel pad?
The gel pad helps in keeping the device stuck to your skin better. It’s a good idea to replace it every 20-30 uses.

Knee Pain Relief Device :

Who is it for?
It is for people who suffer from Osteoarthritis, Chronic Pain, Meniscus/Tendonitis issues, Swollen worn-out Knees, or those recovering from a knee injury or active athletes.
Will it fit my knee?
It is one size fit all device due to its highly adjustable soft flex straps and 100% knee-fitting contour.
Is it portable?
This is a wireless device with a Type-C port and with long battery life, so you are ready to carry it without any hassle wherever you go and get relief from pain.
Does it come with a remote?
This device has an inbuilt enlarged touch screen to help you choose your desired intensity. So, no need to worry about forgetting the remote anymore!
Can this device be used on like elbow or shoulder?
This device is highly comfortable for the Knee due to its Knee fitting contour. Although it would not be as comfortable on the elbow or shoulder but can be used with the same effect as the Knee.
What happens if it is left switched on by mistake?
The machine is smart: it will auto-off in 2 minutes if the machine recognizes that the machine is not in use.

Sleepmask Headphone :

Will I feel hot and sweaty by wearing this mask?
Absolutely Not! It is made up of super comfortable and breathable fabric.
Does it completely block the light?
Due to its adjustable bending cartilage, it is highly effective in blocking lights coming from the nose area too.
How long will it go?
It is made up of high-quality material which is durable, sturdy, wear-resistant, and scratch-resistant. So, it is your sleeping buddy for a long!
Does it create any pressure on the eyes or face?
Not a chance! The mask rests very softly on your face, and you won’t feel any discomfort or added pressure when you have it on.